Call Center Customer Service Representative

Hybrid working (anticipated 2 days in the office)

Yearly Salary Increments applicable

Job Reference: SCA/9925/0326

The successful applicant will join the Services Centre team dedicated to providing a high level of customer service. In this fast-paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.

Our employees have access to a range of benefits:-

• 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays,
• Hybrid working, anticipated 2 days p/w in the office,
• Death in service payment x3 annual salary,
• 6 months’ paid maternity leave and 2 weeks paid paternity leave
• Dedicated Health and Wellbeing champions/Mental Health First Aiders,
• Learning and Development opportunities,
• Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.

Further information including the job description, personal specification and further benefits can be found on the link on

Completed application forms should be returned by 11.30pm on Wednesday 1st April 2026

Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted.

We operate on a one-stage interview process.

The successful candidate will be required to provide proof of essential qualifications and also provide documentary evidence of their eligbility to work in the United Kingdom.

Please note, the Association reserves the right to create a reserve list following the interview process.

NB: The panel may enhance the criteria in order to facilitate short-listing of the post.

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