Customer Service Representative

Get AI-powered advice on this job and more exclusive features.

Location: Manchester/Hybrid (four days per week in the office)

Salary: £15.99 per hour PAYE

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about delivering exceptional client service? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we want you to be a part of our vibrant Distributor Support team in the Transfer Agency business!

About the Role:

As a Customer Service Assistant, you will play a crucial role in providing outstanding support to our clients via telephone and email. Your responsibilities will include:

• Responding to client inquiries with a cheerful and professional attitude.
• Ensuring all tasks are completed on time and with attention to detail.
• Following established procedures meticulously and reporting any discrepancies.
• Collaborating with team members to complete daily, weekly, and monthly tasks efficiently.
• Escalating issues appropriately to ensure swift resolution.

What We’re Looking For:

We are seeking a detail-oriented individual who is committed to delivering high-quality service. Key qualifications include:

• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to multitask.
• A proactive approach to problem-solving.
• Previous experience in customer service, preferably in the banking or financial sector, is a plus.

If you're ready to embark on an exciting journey with us, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team.

Join us and be a part of a team that is dedicated to providing top-notch client service in the banking industry. Together, we can make a positive impact on our clients' experiences!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

Seniority level

• Seniority level
• Entry level

Employment type

• Employment type
• Contract

Job function

• Job function
• Customer Service
• Industries
• Banking

Referrals increase your chances of interviewing at Pontoon Solutions by 2x

Get notified about new Customer Service Representative jobs in Manchester, England, United Kingdom .

Salford, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 month ago

Greater Manchester, England, United Kingdom 3 months ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 1 week ago

Salford, England, United Kingdom 1 week ago

Bury, England, United Kingdom 1 month ago

Whitefield, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 week ago

Northwich, England, United Kingdom 2 weeks ago

Salford, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 1 week ago

Salford, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 4 weeks ago

Greater Manchester, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 6 days ago

Stockport, England, United Kingdom 3 days ago

Heywood, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 weeks ago

Greater Manchester, England, United Kingdom 2 days ago

Greater Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Whitefield, England, United Kingdom 2 weeks ago

Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →