Customer Service Advisor

Overview

Jobs for Humanity is collaborating with Kier to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Kier

We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke. Location: Basingstoke Hours: Monday to Friday

We are unable to offer certificates of sponsorship to any candidates in this role. This is an excellent opportunity to join our dedicated Contract Administration team, where you'll play a vital role in supporting our operational and office-based colleagues. You'll be at the heart of our service delivery, ensuring smooth coordination of work orders and providing essential administrative support across our MOJ and Home Office contracts.

Responsibilities

• Raising, allocating and completing work orders for both reactive works and contract managers, ensuring all details are accurate and comprehensive
• Communicating effectively with customers and colleagues, monitoring inboxes and providing phone cover to ensure seamless service delivery
• Scheduling works to Kier engineers or subcontractors, arranging site escorts, and coordinating equipment hire as needed
• Reviewing and completing work order paperwork, ensuring compliance with service level agreements and quality standards
• Supporting contract managers with performance reporting, resolving system issues, and maintaining excellent working relationships with all stakeholders

Requirements

• Excellent communication skills and a professional telephone manner, with the ability to build effective working relationships
• Confident with IT systems, particularly Microsoft Office (especially Excel and Outlook), and able to quickly learn new software
• Strong attention to detail and accurate data entry skills, ensuring nothing slips through the cracks
• Organised and able to manage multiple tasks effectively whilst maintaining a focus on delivering quality outcomes
• Ability to obtain CTC Clearance, which is required for this role

Rewards and Benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. See more information of benefits here.

Diversity and Inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis). We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us. Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.

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