Customer Service UK & Ireland

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REPORTS TO: UK & Ireland Customer Service Manager

Our client is a large, international Tier 1 supplier in the automotive industry. With a global presence and a reputation for excellence, they are a market leader known for providing high-quality parts and components to a wide range of manufacturers. They are a dynamic company with a strong focus on innovation and customer satisfaction, making it a great place to grow your career.

Mission

This role is responsible for ensuring an exceptional customer experience by managing the end-to-end lifecycle of customer orders and service requests. This role involves coordinating closely with various internal teams, including the Supply Chain and Account Management departments, to guarantee the timely and accurate delivery of goods and services. You\'ll be the main point of contact for clients, helping to maintain strong, lasting relationships.

Responsibilities

• Manage customer orders from placement to delivery, including manual entry and processing through the company\'s ERP system.
• Coordinate with the Supply Chain department to handle special order variations and ensure smooth logistics.
• Verify and process debit and credit notes, directing information to the appropriate departments such as Quality, Supply Chain, and Sales.
• Support the Controlling department by providing documentation for special transports, rebates, and price adjustments.
• Maintain accurate customer sales data, including price lists, contracts, and agreement updates, in coordination with the Account Manager.

Requirements

• Minimum of 2-3 years of professional experience in a customer service or a similar client-facing role.
• Experience with Enterprise Resource Planning (ERP) software; experience with JDE is a plus.
• Excellent communication and problem-solving skills, with a strong focus on delivering exceptional customer service.
• Highly organised and detail-oriented, with the ability to manage multiple tasks and priorities effectively.

ExecutiveSurf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ExecutiveSurf is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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