Customer Service Representative

Helix Law is a busy and growing litigation firm based in the heart of Brighton. We are looking for a professional, personable, and highly organised receptionist to be the first point of contact for clients and prospective clients contacting the firm.

This is a key front-of-house role where you will represent Helix Law’s values through every interaction.

The Role

• Answer incoming calls from clients and prospective clients in a professional and empathetic manner
• Triage incoming enquiries and route calls to the appropriate team member
• Capture accurate and detailed messages when required
• Escalate urgent matters promptly to ensure timely resolution
• Maintainclear, organised and up‑to‑date call records
• Provide a professional and positive first impression of the firm at all times
• Contact suppliers and clients to verify or update account details
• Carry out general administrative tasks to support the wider team

We are looking for someone who:

• Has excellent telephone manner and communication skills
• Is calm, professional, and empathetic — particularly when speaking to clients involved in litigation
• Has strong organisational skills and attention to detail
• Canconfidently manage a high volume of calls
• Is reliable, punctual, and professional in presentation
• Previous experience in a customer service, call handling, or receptionist role is desirable

Experience in a legal environment is helpful but not essential — full training will be provided.

What We Offer

• Salary of £25,000 per annum
• Central Brighton office location
• Supportive and professional working environment
• Opportunity to be part of a respected and growing litigation firm

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