IT & Technology specialist @THE OUTNET

THE OUTNET is the online destination for luxury fashion from previous seasons. Since 2009, it has showcased style that lasts by offering past-season womenswear and menswear, including exclusive capsules, from world-leading designer brands. With a strong focus on extending the life of luxury, THE OUTNET delivers a curated edit of exceptional fashion at up to 70% off, combining timeless style with a more responsible approach to retail.

As THE OUTNET continues its journey, we are looking for an IT & Technology Specialist to support and enhance the day-to-day technology experience for our teams.

This is a hands-on, highly visible role, acting as the first point of contact for IT-related support while also helping to establish core workplace technology processes, systems, and standards.

You’ll play an important part in enabling productivity, supporting onboarding, and helping shape a modern, efficient tech environment.

Key Responsibilities

• Act as the first point of contact for all IT and workplace technology issues
• Troubleshoot and resolve employee technology issues in a timely and user-focused manner
• Support employee onboarding and offboarding from a technology perspective
• Work closely with internal teams and external vendors to resolve issues and manage services
• Develop and implement a structured IT ticketing system
• Manage the business hardware and software licensing needs
• Support the implementation of new tools and systems as the business evolves

The Type of Person We Are Looking For

• 3+ years in an IT support, service desk, or workplace technology role
• Strong hands-on knowledge of end-user hardware, operating systems, and common workplace applications
• Experience managing user accounts, licences, and access controls

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