Customer Service Administrator

Overview

Reporting to the Head of Services you will be responsible for the smooth running of our administrative functions across the department. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of our customers’ needs. You will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.

Personal Specification

• Good organisational and planning skills
• Ability to work under pressure to tight deadlines
• Great attention to detail
• A team player with interpersonal and collaboration skills
• Able to demonstrate prioritisation skills when multi-tasking
• Pleasant telephone manner
• Ability to work collaboratively with third parties to supply consumable items
• Strong IT literacy and a keen interest in exploring AI and automation solutions

Some key responsibilities

• Collecting and inputting accurate meter readings from a variety of sources
• ProACTive identification of customer consumable requirements
• Key stakeholder in the implementation of the EDI ordering system
• Identification of unusual patterns of consumable or device usage
• Ordering of toner and other consumable items
• Answering calls from customers

What we offer

• 23 days annual leave plus bank holidays
• Great social events
• Free onsite parking
• Eye care scheme

Seniority level

Entry level

Employment type

Full-time

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