Retail Advisor, 16hrs, London - Oxford Street

Retail Advisor – Oxford

Location: London – Oxford Street

Job Type: Part Time

Posted Date: 08-Jan-2026

Reference Number: 71117

As a Retail Advisor you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

What you’ll be doing

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

Want to see what it’s all about for yourself? Watch our day-in-the-life video:

The must haves

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast‑paced retail setting.

The other stuff we are looking for

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

What's in it for you

• Competitive hourly rate of £12.40, plus a location allowance of £2,800 (pro‑rated where applicable) with potential to earn more through our accreditation programme.
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal and carer's leave policies.
• 23 days’ annual leave and birthday off, with option to buy or sell up to 5 extra days.
• Excellent pension scheme, matching up to 10%.
• Supportive team and tailored training: a 4‑day (30‑hour) induction within the first two weeks.
• Wide range of support, rewards and tools focused on helping you prioritise what matters.

Next steps

Following your application, you’ll receive an invite to complete an online assessment. If successful, a recruiter will call to discuss the role in more detail.

So, what are you waiting for?

This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.

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