Customer Services Administrator

Maidstone Source: WhatJobs

See advert for pay

Our client, a leading company in the agriculture industry, is seeking a Customer Services Administrator to join their team on the outskirts of Maidstone on a fixed-term contract until the end of December 2025 . As a trusted partner to their customers, they are looking for a proactive individual who can provide excellent customer service and support.

The Customer Services Administrator will play a crucial role in maintaining and enhancing customer relationships. You will be the first point of contact for customers, handling inquiries via telephone, email, and trade counter. Your ability to provide prompt, accurate, and friendly service will contribute to the company’s reputation as a reliable and customer-centric partner.

Responsibilities

Act as the first point of contact for customers via telephone, email, and trade counter
Process orders on the internal IFS system accurately and efficiently
Manage customer queries and provide timely and effective solutions
Support sales and buying teams in their daily operations
Ensure the CRM system is updated with relevant customer information
Coordinate outside haulage booking, parcel and pallet carrier services
Handle export administration tasks as required
Manage holiday and meeting room bookings, refreshments, and sample requests
Maintain accurate stock records and assist with stock management
Proactively contact existing and potential customers to discuss product ranges and manage their needs

Requirements

Previous experience in customer service, both via telephone and face-to-face
Computer literate with the ability to learn new systems quickly
Strong attention to detail and accuracy in data entry and record-keeping
Flexibility, willingness to help, and the ability to multitask in a fast-paced environment
Excellent communication and interpersonal skills
Geographical knowledge of the country and road network is beneficial
Positive attitude and the ability to take responsibility for key project deliverables

At KHR, we ensure your CV is well-presented, error-free, and up-to-date before submission. If you wish to highlight specific qualifications, skills, or experience, please include a cover letter or a preface page. For CVs with heavy graphics, please also submit a clean Word copy.

KH Recruitment Ltd acts as an Employment Agency for this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Stay connected with us online for job alerts, industry updates, and market trends.

Become part of our talent pool and be among the first our team of Consultants contacts.