Senior Client Services Associate

Senior Client Services Associate – Michael Page

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This is a permanent position within a reputable banking industry client in London's West End location offering a salary ranging from £50,000 to £55,000 per annum.

Base Pay Range

Salary: £50,000 to £55,000 per annum (commensurate with skills and experience).

Responsibilities

• Deliver an effective account strategy, including account setup, transaction execution, and ongoing management.
• Foster a culture of continuous improvement and innovation, proactively identifying and addressing process gaps before they occur, and encouraging open communication and collaboration.
• Lead initiatives that support the group's Key Performance Indicators, recommending process enhancements and innovations that align with departmental and business objectives.
• Oversee team schedules to ensure timely completion of work while allocating time for training and responding to ad hoc client queries; conduct regular check‑ins to manage workload, delegation, and team capacity.
• Produce monthly and quarterly performance reports for the Client Service Manager, aligning service outcomes with the wider commercial strategy.
• Utilise CRM tools to generate dynamic reporting that highlights trends and insights to support the development of clients and partners.
• Analyse internal data sources to proactively identify opportunities and map emerging trends.
• Design and facilitate cross-practice workshops and training sessions to support ongoing team development.

Qualifications

• Extensive experience operating at a senior level within Client/Account Services in FX, Payments, Brokerage, or related financial services areas.
• Confident working with senior stakeholders and able to influence key decision‑makers.
• Highly organised, with the ability to manage multiple priorities and meet tight deadlines.
• Proactive and hands‑on in managing accounts and client relationships.
• Comfortable working in fast‑paced, high‑pressure environments.
• Strong interpersonal skills – confident, positive, diplomatic, and able to establish credibility quickly.
• Diligent, committed, and consistently proactive.
• Adaptable, resilient, and able to thrive when faced with new challenges or unfamiliar situations.
• Exceptional attention to detail and accuracy.
• Tenacious and driven, with the ability to lead initiatives and motivate both internal and external teams.
• Strategic thinker with strong commercial awareness.

Job Offer

• Permanent position.
• Salary £50,000 to £55,000 per annum.
• Comprehensive benefits package.
• Collaborative and supportive work environment.
• Opportunities for professional growth and development with a clear path to management.
• Initially 5 days in the office, then 4 day hybrid once training is complete.

Seniority Level

Associate

Employment Type

Full‑time

Industry

Banking

Location

London, West End

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