Community Support Worker (Complex)

Pay: £13.05 per hour
Sleep-in rate: £74 per shift
Location: Plymouth
Job Type: Full-time, Permanent

Join an award-recognised care provider and make a real difference

Are you an experienced Complex Support Worker looking for a rewarding role in Plymouth?

New Direction Support is expanding and we’re looking for Complex Community Support Workers to join our dedicated team. We’re proud to hold Gold Investors in People accreditation, recognising our commitment to staff development, wellbeing, and career progression.

As a Complex Support Worker, you’ll play a vital role in delivering high-quality, person-centred support to individuals with complex needs—helping them live as independently as possible while feeling safe and supported in their homes and communities.

About the Role

• Provide specialist support to individuals with complex needs and behaviours that challenge
• Work within multi-staff support teams to ensure safe and effective care
• Follow detailed person-centred support plans and behavioural support strategies
• Assist individuals to access the community, maintain their tenancies, manage bills, and develop life skills
• Work professionally, calmly, and methodically in a variety of situations
• Uphold company policies, procedures, and safeguarding standards at all times

You will receive high-level training, including mandatory care training and specialist safety intervention training, ensuring you feel confident and supported in the role.

• 28–36 hours per week (contracted hours)
• Shifts typically run 08:00–22:00, followed by a sleep-in shift from 22:00–08:00

Training & Development

You’ll receive full training, including:

• Online mandatory training
• In-house training delivered by New Direction Support
• Specialist safety intervention training
• Ongoing career development and qualification opportunities, including apprenticeships

What We’re Looking For

• Previous experience supporting individuals with complex needs or challenging behaviours
• A calm, patient, and methodical approach
• Strong communication and teamwork skills
• Ability to follow detailed support plans and behaviour strategies
• Flexible and reliable with a commitment to high-quality care
• Company pension scheme
• Free DBS check
• Blue Light Card eligibility
• New employee bonus scheme
• Refer-a-friend bonus
• Cycle to Work scheme
• IT salary sacrifice scheme
• Full training provided
• Overtime opportunities
• Career development and qualifications
• Increased holiday entitlement with long service
• Employee Assistance Programme
• Strong team support and a positive working culture

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