Casual Spa Therapist

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Spa Therapist on a casual basis at Norton House Hotel & Spa, part of Hand Picked Hotels.

Sweeping past the original stone gatehouse and journeying along the tree‑lined drive of Norton House Hotel & Spa in Edinburgh, this prestigious Georgian country house leaves an indelible first impression. Like fine malt whisky, it has improved with age. Now a mecca for stylish dining, 21st‑century comforts and cutting‑edge technology blend with historic features to create a sense of the old and new working in unison. This 1840 country house hotel is an idyllic Scottish wedding venue and one of the best meeting venues in Edinburgh, thanks to its location, just 5 minutes from Edinburgh Airport and 20 minutes from the city centre.

Responsibilities

• Help support the success of your team, feeling engaged and ready to consistently deliver exceptional service, putting the guest at the heart of all activities.
• Deliver outstanding Spa treatments and develop your knowledge to ensure you feel confident in delivering positive recommendations for our guests.
• Make mindfulness and well‑being your top priority, being passionate about maintaining high standards and delivering memorable guest experiences to ensure all clients leave feeling on top of the world and with a clear mind.
• Be inspired, have fun and enjoy being part of our Hand Picked Team.

About You

• Previous experience as a Spa Therapist, working in a luxury 4/5 star Hotel Spa environment is desirable.
• Current UK Spa Qualifications, NVQ Level 3, and ability to demonstrate these skills; able to carry out all treatments including facials, massage, nail and feet treatments including gel nail application.
• Driven to deliver outstanding and memorable customer service.
• Excellent at building rapport with guests, making them feel at home, relaxed, and identifying and creating magical memories at every possible opportunity.
• Demonstrate a high level of emotional intelligence, enabling you to anticipate guests’ needs and ensure they receive a Hand Picked experience.
• Professional, organised and friendly approach, able to anticipate guests’ needs and create memories.

Benefits

• A competitive salary package of £14.00 per hour, plus commission on retail sales.
• Casual hours role, working hours depending on business needs.
• Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

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