We are looking for a German speaking Client Services expert to join our client's retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.
WHAT YOU’LL BE UP TO
Act as the key link between the UK Hub, market client and in-market partner agency
Manage client campaigns, requests, projects and end-to-end service delivery
Provide clear client updates and stakeholder communication in the relevant market language
Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
Influence, inspire and collaborate across teams, agencies and client stakeholders
Identify growth, innovation and best-practice opportunities across the EMEA Hub
ARE YOU OUR CLIENT'S PERFECT PARTNER?
Fluent in English & German, both written and verbal
Previous account management or customer-facing experience, ideally across European markets
Able to travel and stay away from home in market for much of the working week (1-3 nights depending on the need and season)
Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
Excellent relationship building skills across multicultural, multi-market teams
Proactive, resilient and confident managing multiple projects, priorities and stakeholders
WHAT YOU CAN EXPECT FROM OUR CLIENT
Company Sick Pay
Access to a range of discounts and perks across our key partners & beyond
About Worldwiders
Worldwiders is a global B2B-oriented recruitment company focused on executive search and specialist recruitment worldwide. We partner with organizations across multiple industries and geographies, helping companies secure exceptional talent while enabling professionals to access career-defining opportunities. With more than 7,000 successful placements and 400+ client partners across 40+ countries, we continue to connect talent and opportunity on a global scale.
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