Retail Security Officer

Location: Tesco Newton Aycliffe, DL5 4DH
Pay Rate: £13.47 per hour
Hours: 40 hours per week
Contract: Full-Time Permanent

About The Role

Kingdom Group is looking for a professional, reliable, and customer-focused Retail Security Officer to join our team at Tesco Newton Aycliffe, DL5 4DH .

As a key member of the security team, you will play an important role in maintaining a safe and secure environment for customers, colleagues, and visitors while delivering excellent customer service and supporting the day-to-day operation of the store.

Shift Pattern

You will work 40 hours per week on a rota covering Wednesday to Sunday .

Shift Times

• 05:30 to 14:00 or
• 16:00 to 24:00

Working 5 to 6 days per week as required by the business.

Flexibility may be required to meet operational needs.

Key Responsibilities

• Provide a professional and highly visible security presence within the store.
• Deter theft, anti-social behaviour, and other security-related incidents.
• Respond to incidents calmly, professionally, and in line with company procedures.
• Carry out regular patrols of the store and surrounding areas.
• Monitor CCTV systems where applicable.
• Deliver excellent customer service to customers and colleagues.
• Complete accurate incident reports and relevant documentation.
• Maintain a safe, secure, and welcoming environment at all times.
• Work closely with store management and colleagues to support operational requirements.

What We're Looking For

A Valid SIA Licence Is Essential.

• Excellent communication and customer service skills.
• Professional, confident, and reliable approach.
• Strong observational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Previous retail security experience is desirable but not essential.

Why Join Kingdom?

• Colleague CARE Platform with wellbeing support, discounts, rewards, and employee benefits.
• Career progression opportunities and clear development pathways.
• Referral bonus scheme.
• Paid Social Value Days to support local community initiatives.
• Recognition and reward programmes.
• Ongoing training and development opportunities.
• Supportive team environment within an award-winning organisation.

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