Generalist Outreach Adviser

Job Description

Salary 28,774.57 FTE

Hours 37 per week, part-time roles/job share also available

Deadline 23rd October 2026

Interview Date 27th October 2026

Responsible to Operations and Outreach Manager

Role purpose

• The main aim of the post is to provide high quality advice and support for people in the York and District area.
• The successful applicant will provide a generalist advice service, including benefits casework, to clients within community venues across York using mixed channels - in-person, over the phone or by Email.
• The service will comply with General Help Quality Mark standards and will be delivered within the aims, policies and principles of the Citizens Advice Service.

Note: This job involves work with vulnerable clients and therefore Disclosure and Barring Service (DBS) check is required for all successful applicants.

Job Type: Full-time

Work Location: In person

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