Retail Shift Lead

Washington Source: WhatJobs

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About Us

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

About The Role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Leadership & People

Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours
Coach and support colleagues in the moment to deliver required standards and performance
Support absence management and people processes in line with Company procedures
Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager

Operational Delivery

Take responsibility for store performance during allocated shifts, including opening and closing the store
Ensure the store is fully prepared for trade and operates efficiently throughout the day
Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping
Maintain high operational standards across all areas of the store

Member Experience

Deliver a consistently high level of customer service to all members
Resolve member queries and issues effectively, escalating where required

Compliance & Safety

Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift
Promote safe working practices and encourage reporting of near misses, observations and accidents

Collaboration

Work collaboratively with other Shift Leads to ensure full shift and operational coverage
Support the Assistant Store Manager and Store Manager with the delivery of store objectives

Requirements

Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours
An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift
Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment
Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment
Good commercial awareness, with the ability to identify issues and improvement opportunities and elevate appropriately
Strong member focus, committed to delivering a positive and consistent member experience
Well organised and adaptable, able to prioritise effectively and respond to changing operational demands
Previous experience in a supervisory or team leader role within a retail environment
Experience of opening and closing a store and overseeing daily operational activities
Experience of handling cash, processing refunds and working in line with company policies and procedures
Food Safety Level 1 qualification, or willingness to obtain as part of the role