Internal Sales Associate

Department: Sales

Location: Derbyshire UK

Employment Type: FullTime

Associate Inbound Sales - PERGOLUX

Derbyshire, UK

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector, specializing in designing, manufacturing, and selling premium pergolas. Founded in Norway, PERGOLUX has expanded to more than 15 countries across Europe, Australia, North America, and South America - proudly serving over 100,000 customers worldwide.

Since launching in the UK. in 2022, we've welcomed over 10,000 customers.

If you're eager to drive growth, turn interest into action, and help customers build their dream outdoor spaces - this is the place to be.

Role Overview

As an Associate Inbound Sales, you will convert high-intent leads generated by our performance marketing team into satisfied customers. Through consultative, relationship-driven sales, you'll guide potential buyers toward the right outdoor solutions while ensuring a seamless and engaging customer experience.

Who You'll Work With

• You'll join a high-energy, international team where marketing drives demand and sales brings the vision to life. You'll collaborate closely with:
• Performance marketing specialists
• Product experts
• The UK and wider sales teams across the globe
• All work together to deliver an exceptional, end-to-end customer journey - from first conversation to final purchase.

Responsibilities

• Appointment setting & Sales
• Engage incoming leads and convert interest into meetings/revenue.
• Provide tailored consultations showcasing our pergolas and accessories.
• Showroom Ownership
• Develop, manage, and continually optimize our Charlgrove showroom to maximise sales opportunities.
• Order Coordination
• Guide customers through the full sales cycle, ensuring accuracy and a smooth path from inquiry to purchase.
• Upselling & Cross-Selling
• Recommend accessories, add-ons, and maintenance services that enhance customer experience and project value.
• Market Awareness & Events
• Stay informed on trends and competitor offerings to strengthen sales strategies.
• Support planning and attend events, exhibitions, and customer showcases.
• Sales Performance Tracking
• Maintain detailed records in our CRM (HubSpot) and support performance reporting and strategy improvements.

Qualifications

• Minimum 1 years of experience in sales or customer-facing roles
• Experience with high-value consumer products preferred
• Familiarity with HubSpot CRM is a plus
• Strong communication, interpersonal, and negotiation skills
• Customer-focused, proactive, and solution-oriented mindset
• Excellent organizational skills and attention to detail
• Ability to work independently and collaboratively
• Native-level English proficiency
• Basic knowledge of sales techniques

Benefits at PERGOLUX

• Competitive base salary + up to 40% bonus
• Pension retirement plan
• Paid vacation days + sick days
• A vibrant, international, and collaborative work environment
• Significant opportunities for growth in a fast-scaling global e-commerce company
• Team culture & events - summer parties, after-work gatherings, international meetups
• Employee discounts on all PERGOLUX products
• Free snacks and beverages in the office

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