Travel Consultant - Tour Operator

UK based Remote role

Basic salary £26,222 per annum + benefits + comm OTE £32k+

This long established, Multi Award-Winning Worldwide Tour Operator has been bringing together the world’s most popular destinations, hotels, and imaginative holiday itineraries. They are now on the lookout for passionate, talented, outgoing and enthusiastic Travel Consultants from a Tour Operator background to join their UK wide Remote / Homeworking Customer Experience Team.

The role will deal with all customer interactions throughout the customer lifecycle, and to maximise holiday conversion opportunities and to deliver high level customer service.

• To ensure all incoming calls are answered promptly and dealt with to the best of ability
• Respond to and follow up on incoming sales and customer care enquiries received by telephone and email
• To accurately complete holiday bookings and amendments following instructions and using correct codes, prices and taking care to update database
• Maximise up sale opportunities by ensuring clients are offered upgrades and extras on every booking
• Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries
• Attend any relevant training/overseas educational visits provided by the company to develop knowledge and skills
• Ensure clients are sent all relevant holiday documentation upon booking and explaining online check in and Manage my Booking

Now Let's Talk About You!

• Essential - UK based Travel Consultant from a Tour Operator / Travel Agency background with experience of selling worldwide packaged /tailor-made holidays
• Customer centric personality with a passion for travel is a must
• Professional and courteous in all interactions verbal or non-verbal
• Great telephone manner, possessing excellent multi-tasking and organisational skills

What's on Offer?

• Basic salary £26,222 per annum, with fantastic benefits on offer, plus commission OTE £32,000+
• UK based Remote/Homeworking role (There are no opportunities to work from overseas)
• On the job professional training and team building events
• Educational visits overseas and travel opportunities
• Annual leave buy and sale scheme
• Personal days
• Professional learning sponsorship and professional subscriptions
• Enhanced payment for maternity and paternity leave

Interview & Job Offer

If your one and only video interview (conducted via Microsoft Teams) with the Tour Operator is successful, you will be offered the role to commence your 2 weeks Training & Induction programme on full basic salary. The training hours are 9am - 5,30pm, Monday-Friday, which will be held at our client’s HQ situated in the South-East of London area.

For candidates living in different parts of London, Home Counties and the UK, our client will provide free hotel accommodation at the Premier Inn by their HQ, during your 2 weeks Monday-Friday training programme.

Tour Operator Opening Hours

9am-5.30pm, Monday to Sunday, you will be working 37.5 hours, 5 days a week, 1 of those days must include a weekend day.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →