Customer Service & Operational Analyst

Manchester Source: WhatJobs

See advert for pay

Join us as a Customer Service & Operations Analyst

We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
You will be required to be full time office working for the first 5 weeks whilst completing training and accreditation, After this the role is a Hybrid role consisting of 2 days in the office per week
This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your Day-to-day Will Include

Authorising and investigating all transactions to our KPIs
Collecting the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have experience of coaching and giving feedback, this would be an advantage.

You’ll Also Demonstrate

An awareness of changes in trends, policies and regulations
A thorough understanding of products, processes and banking systems
The ability to interpret information and provide analysis and solutions to support continuous improvement
An understanding of our industry and its customers
Excellent written and verbal communication skills

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →