Wise May are looking for a proactive and conscientious Front of House Assistant to join a collaborative Legal firm based in the City of London. Working within the Front of House Team you will play a critical role in delivering and maintaining an exceptional friendly and professional service to clients, guests and staff.
This is a full-time, permanent position, which is office based and you will work 40 hours per week, between 8am-6pm.
Front of House Assistant duties and responsibilities:
Meeting, greeting, and interacting with clients, visitors and staff
Switchboard call handling via Microsoft Teams
Internal call handling including taking and passing on accurate messages via email
Processing and confirming meeting room booking requests via the booking system
Meeting room set up and hospitality - including setting up hybrid meetings
Organising and assisting with hospitality and events
Setting up audio visual systems and trouble-shooting problems
Populating data collection workbooks
Front of House Assistant key skills and experience required:
Demonstrable experience working in a client services role, delivering and maintaining exceptional service
Previous experience using relevant IT systems - including Microsoft Teams, Outlook and an online room booking system
Excellent communication and organisational skills
Excellent telephone manner and competent knowledge of telephone system
A committed attitude and dedication to creating a memorable guest experience
A team working approach - flexible, dependable and able to use their own initiative
Able to remain calm under pressure
A team focused attitude
Conscientious, approachable and enthusiastic
Able to quickly build confidence, respect and trust with others
Excellent personal presentation
27 days annual leave
Pension scheme with an Employer Pension Contribution of 5% to 7.5%
Group Income Protection covering up to 75% of your salary
Life assurance
Season ticket loan
Long service award
Discount Marketplace
Bonus Scheme
Enhanced Parental Leave Pay offering up to 39 weeks of paid leave
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