Customer Service Advisor

Customer Service Advisor

Mitie View all jobs

• Manchester
• Permanent
• Full-time

12 hours ago

Job Overview

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Job Details:

• Location: Mitie | Atlas Business Park, Wythenshawe, M22 5PR
• Contract: Permanent, Full time
• Hours: Monday to Friday, 8:00am to 5:00pm

We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie TSOC team. As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Customer Service Advisor team is responsible for answering inbound calls from our clients that have requests for reactive and/or planned preventative maintenance works and raising these as a task for the Scheduler to assign technicians.

Your new position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers.

The ideal candidate is open-minded and focussed on delivering a high-quality service with a passion for people. We are also looking for candidates who can rise to the challenge of an ever-growing and developing team with resilience and flexibility.

This position involves administrative tasks and so our team members will have a keen eye for detail, proficiency in the use of MS Office applications (such as Excel, Outlook and Teams) and adaptability to utilising new in-house systems.

Call-handling experience is desired but not required. A good foundation in face-to-face customer service is ideal if coupled with some administrative or record keeping experience.

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We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie TSOC team. As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Customer Service Advisor team is responsible for answering inbound calls from our clients that have requests for reactive and/or planned preventative maintenance works and raising these as a task for the Scheduler to assign technicians. Your new position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers. The ideal candidate is open-minded and focussed on delivering a high-quality service with a passion for people. We are also looking for candidates who can rise to the challenge of an ever-growing and developing team with resilience and flexibility. This position involves administrative tasks and so our team members will have a keen eye for detail, proficiency in the use of MS Office applications (such as Excel, Outlook and Teams) and adaptability to utilising new in-house systems. Call-handling experience is desired but not required. A good foundation in face-to-face customer service is ideal if coupled with some administrative or record keeping experience.

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