Administrator

Who Are We:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?

Role Overview:

The Operations Administrator provides comprehensive administrative support to the Resident Liaison Officer (RLO) team and Operations team, ensuring the efficient coordination of planned maintenance and construction activities. The role is responsible for supporting day-to-day operational processes, fleet administration, uniform and PPE management, document control, and maintaining accurate records to support business performance and compliance.

Responsibilities:

Administrative Support

• Provide general administrative support to the Operations Team and Resident Liaison Officers.
• Manage incoming correspondence, telephone calls, and emails, directing enquiries appropriately.
• Help Maintain accurate project records, filing systems, and operational documentation.
• Prepare reports, meeting minutes, agendas, and presentation materials as required.
• Support the coordination of meetings, training sessions, and team events.
• Assist in the preparation and distribution of project-related communications.

Resident Liaison Officer (RLO) Support

• Maintain resident records and ensure information is accurately updated within company systems.
• Produce letters, appointment notifications, and resident correspondence.
• Support the management of complaints, compliments, and enquiries, ensuring records are maintained and actions tracked.
• Assist with reporting resident satisfaction and customer service metrics.

Operations Team Support

• Provide administrative assistance across operational projects and contracts.
• Maintain trackers for programme activities, compliance documentation, and operational performance.
• Support onboarding processes for new employees and subcontractors.
• Assist with purchase order requests and the tracking of goods and services.
• Ensure project documentation is complete, accurate, and filed appropriately.

Fleet Administration

• Maintain fleet records, including vehicle allocations, servicing schedules, MOTs, breakdowns, insurance, and compliance requirements.
• Coordinate vehicle repairs, maintenance bookings, and fleet-related documentation.
• Monitor vehicle documentation to ensure compliance and timely renewals.
• Support the administration of fuel cards, vehicle inspections, and driver records.
• Liaise with fleet providers and internal stakeholders regarding fleet requirements.

Uniform and PPE Management

• Manage the ordering, issuing, and tracking of employee uniforms and PPE.
• Maintain accurate inventory records and stock levels.
• Coordinate uniform and PPE requirements for new starters and replacement requests.
• Ensure PPE records are maintained in line with health and safety requirements.
• Liaise with suppliers to arrange orders and resolve any supply issues.

Compliance and Documentation

• Maintain operational databases and trackers to ensure information remains accurate and up to date.
• Support compliance activities by ensuring documentation is received, filed, and available when required.
• Assist in the management of health and safety records, certifications, and training records.
• Ensure confidentiality and compliance with company policies and procedures.

You will need:

• Previous administrative or office support experience.
• Strong organisation, time management and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook and Teams).
• Ability to manage multiple priorities accurately and effectively.
• Strong customer service and stakeholder management skills.
• Experience in social housing, construction, facilities management or planned maintenance is desirable.
• Experience with fleet administration, PPE/uniform management or operational systems is desirable.

Key Behaviours

• Professional, customer-focused and reliable.
• Organised, proactive and adaptable.
• Works well independently and as part of a team.
• Maintains confidentiality and high standards of accuracy.

Key Performance Indicators

• Accurate and timely administrative records.
• Fleet compliance maintained within required timescales.
• PPE and uniform requests processed promptly.
• Accurate and timely resident and operational administration.
• Effective support provided to RLO and Operations teams.

We will provide:

• Excellent development and progression opportunities
• 25 days holiday, plus bank holidays
• Range of Salary Sacrifice Schemes (holiday purchase, EV schemes, AVC Pension contributions)
• Wellbeing Resources and Counselling services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition initiatives and awards
• Occupational Sick Pay

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

Teamwork – We collaborate, support one another, and achieve more together.

Integrity – We act with honesty, fairness, and transparency in everything we do.

Excellence – We set high standards and deliver quality for our people and our customers.

Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.

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