Team Leader

We are excited to be strengthening our Team Leader community as we continue to drive efficiency, enhance day to day operations, and ensure we consistently deliver the high quality service our customers expect.

If you're passionate about developing others, committed to continuous improvement, and eager to take the next step in your career, our Team Leader opportunities could be exactly what you're looking for.

This position with cover a number of bulidings within our Telford site location with working hours of 8am - 4pm Monday - Friday

How you create impact

• Manage warehouse administration activities to ensure all operational systems, processes, and compliance requirements are completed accurately and efficiently.
• Liaise closely with customers and suppliers to coordinate booking-in procedures, resolve queries, and maintain effective working relationships.
• Plan and prioritise daily workloads to ensure operational targets are achieved, while effectively managing time and attendance matters across the team.
• Monitor, review, and report on internal and external KPIs, driving continuous performance improvements and ensuring service level expectations are consistently met.
• Build and maintain positive relationships with customers, colleagues, and stakeholders, responding professionally to requests and promoting effective cross-functional collaboration.
• Foster a positive team environment by encouraging employee engagement, participation, and teamwork, while providing regular feedback and clear communication to support individual and operational success.
• Ensure full compliance with all JSP requirements, maintaining accurate controls and processes for returned, damaged, and non-conforming stock.
• Coordinate stock deployment across multiple sites as required to support operational and customer requirements.
• Produce weekly operational reports by analysing Warehouse Management System (WMS) data, providing insights to support informed decision-making and performance management.
• Actively contribute to continuous improvement initiatives by identifying opportunities to enhance processes, productivity, and service delivery.
• Operate in accordance with trained work instructions, standard operating procedures, and associated documentation, including ABC Modules and Work Instructions (WI).
• Comply with all health, safety, and safe working practices, ensuring accidents, hazards, near-misses, and incidents are reported promptly and in line with company procedures.

What we would like you to bring

• Previous supervisory or team leadership experience is beneficial.
• Experience working towards performance targets and service objectives.
• Familiarity with JDA/Dispatcher systems is advantageous but not essential.
• Competent in Microsoft Office applications, including Excel, Word, and Outlook.
• Able to work effectively both independently and as part of a team, managing priorities to meet deadlines.
• Strong communication, organisational, and interpersonal skills, with the ability to build positive working relationships.
• Demonstrates sound problem-solving abilities, attention to detail, and a commitment to producing accurate work.
• Reliable and dependable, with the ability to support and positively influence team performance.

What's in it for you

Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you'll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.

You'll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally.

As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forcesfriendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks

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