Facilities Monitoring Officer

Monitoring Officer

To support the delivery and assurance of Soft Facilities Management (FM) services across our sites. This is a key role within our Estates and Facilities team, ensuring that services such as cleaning, catering, waste, security and portering meet contractual standards and contribute to a safe, high-quality environment for patients, staff and visitors.

Job responsibilities

You will be responsible for monitoring service performance and compliance across a wide range of facilities services delivered under the Private Finance Initiative (PFI) contract at Queen Alexandra Hospital, Portsmouth. The role is site-based but part of a wider corporate service supporting both Trusts, with some travel between sites.

• Monitoring performance against service specifications and contractual standards
• Undertaking audits, inspections and investigations across multiple service areas
• Analysing performance data and preparing reports for Trust stakeholders
• Supporting contract management activities, including variations and service improvement
• Contributing to environmental and sustainability initiatives
• Working collaboratively with contractors and internal teams

Candidate Profile

• Has strong attention to detail and analytical skills
• Can organise and prioritise a varied workload
• Communicates clearly and confidently with a range of stakeholders
• Is comfortable working with data and producing reports
• Has a proactive approach to problem solving and service improvement
• Experience in facilities management, healthcare or auditing would be advantageous, but we are equally interested in individuals with transferable skills and a willingness to learn

What you'll do

• Contribute directly to improving the patient environment and experience
• Work within a supportive, collaborative Estates & Facilities team
• Gain exposure to a wide range of FM services and contract management
• Be part of an organisation committed to quality, sustainability and continuous improvement

Person Specification

EssentialExperience within the health service, or related area for a minimum of 1 year.

Experience of carrying out quality assurance audits in a Hospital FM setting.

In-depth working experience of FM services in the hospital setting.

Experience of carrying out audits against standardized documentation.

Skills and Knowledge

• EssentialAbility to gather data, compile information, and prepare reports.
• Skill in organizing resources and establishing priorities.
• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Ability to design and implement systems necessary to collect, maintain and analyse data.
• Ability to communicate effectively, both orally and in writing.
• Ability to develop, plan, and implement short- and long-range goals.
• Ability to develop and maintain record keeping systems and procedures.
• Knowledge of Facilities Management services.
• Presentation skills.
• EssentialGood general education (GCSEs or equivalent, including English and Maths).
• Evidence of relevant training or experience in FM, auditing, compliance, or data analysis.
• DesirableQualification or training in Facilities Management, Environmental Management, or related field.
• Background in healthcare, estates, or contract monitoring environments.

Job summary

Reference number: REF2401E

Job locations: Queen Alexandra Hospital, Southwick Hill Road, Portsmouth, Hampshire PO6 3LY, United Kingdom

NHS Band 4 Salary: 28,392 - 31,157 per annum. Hours per week: full time 37.5. Contract Type: Permanent.

Benefits

• On-site Nursery
• Access to our free Beach Hut for those long summer days
• On-site Wellness Centre including a gym and a swimming pool
• Access to staff networks including LGBTQ, Race Equality and DisAbility
• Awards ceremonies to recognise your achievements

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans' status, colour, religion, disability, sexual orientation, and beliefs.

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally. The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements.

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