Team Support

A fixed term, interim opportunity is available for a Team Support based at our Derby depot, for a period of up to 12 months, subject to review.

Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment

* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

Main Responsibilities

• The preparation of construction/maintenance/replacement work, and co-ordination of team activities.
• The co-ordination of the team’s response to network faults.
• Responding to customer enquiries both verbally and in writing
• Assisting the Team Manager with work programming
• The inputting of data into the appropriate data base as support to the Field Teams
• Assisting other Team Members as and when required

Ideal Candidate

We are looking for a proactive and organised individual who thrives in a busy environment and is passionate about delivering excellent customer service. You will be a confident communicator with the ability to build positive relationships with customers, colleagues and external partners, representing the Company in a professional and courteous manner at all times.

The successful candidate will be able to work effectively using their own initiative while contributing positively as part of a close-knit team. You will have strong organisational and administrative skills, with the ability to prioritise competing workloads, manage multiple tasks simultaneously and meet tight deadlines within a fast-paced environment.

You will be comfortable using Microsoft Office applications and a variety of IT systems, with accurate keyboard and data entry skills. Previous experience in an administrative, customer service or operational support role would be advantageous, along with experience of coordinating activities, scheduling work, raising invoices or maintaining records. Financial administration experience would also be beneficial.

A flexible and resilient approach is essential, as no two days are the same. You will support the coordination of field-based teams, assist with work programming, respond to customer enquiries, manage associated administration, and help ensure the efficient delivery of operational activities. Full training will be provided on all Company systems and processes.

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

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