Customer Service Apprenticeship - Barnsley Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Apprenticeship Level 2

• Level 2 Customer Service Practitioner Apprenticeship Standard
• Communication skills
• Organisation skills
• Administrative skills

About The Role

As an apprentice in our store, you’ll have everything you need to truly realise your potential in a role, all whilst earning a real wage. Giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. Advising customers that their hearing aids / glasses are ready or delayed as appropriate.

• Giving customers top-notch advice
• Giving customers a warm welcome to the store
• Dealing with orders
• Efficiently answer telephone calls to the store
• Advising customers that their hearing aids / glasses are ready or delayed as appropriate

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry-level position, you must not have worked in the customer service sector before.

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

About The Training

• Level 2 Customer Service Practitioner Apprenticeship Standard
• Functional Skills English and maths if required
• Blended on/off the job training and location to be confirmed

About The Employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

Skills Required

• Communication skills
• Organisation skills
• Administrative skills
• Team working

Training Provider

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Course/Training

Customer service practitioner (level 2)

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