Order Management Representative

Customer Order Management & Logistics Support Specialist

Location: Remote (UK Based)

We are seeking a proactive and customer-focused professional to manage the end-to-end customer order process, ensuring accurate order fulfilment, excellent customer service, and effective stakeholder management across supply chain and logistics operations.

Key Responsibilities

• Manage customer orders from receipt through to successful delivery.
• Process orders using SAP and internal systems, checking stock availability and delivery schedules.
• Act as the main point of contact for assigned customers and internal stakeholders.
• Coordinate with sales, logistics, supply chain and customer teams to resolve issues and ensure service excellence.
• Investigate and process logistics claims, returns, credit notes and debit notes.
• Support on-time and in-full delivery targets and sustainability initiatives.
• Maintain customer records and operational documentation.
• Identify process improvements and cost-saving opportunities.
• Assist with training and support of team members when required.

Requirements

• 1-2 years experience in Order Management, Customer Service, Supply Chain, Logistics or OTC environments.
• Strong Microsoft Office skills, particularly Excel, Outlook and Word.
• Excellent written and verbal communication skills.i
• Strong organisational and time management abilities.
• Ability to manage multiple priorities and work independently.

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