Customer Service Advisor

Are you passionate about delivering brilliant service in a contact centre? Do you want your work to genuinely make a difference to people's lives in your community? Then this could be the perfect fit for you.

You will be the welcoming first point of contact for our customers-by phone, email, face-to-face and online. With your experience and empathy, you'll help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home.

You'll be a champion for great service, listening closely, responding with care and working with colleagues to get things right first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our communities.

What you'll be doing:

• Handling high volumes of contact centre calls and digital enquiries
• Resolving most issues at first point of contact with professionalism and empathy
• Supporting customers with repairs, payments, tenancy advice and more
• Sharing feedback and helping to improve services

Experience in a contact centre or customer-facing role

• Strong listening and communication skills
• Confidence with Microsoft Office and business systems
• Patience, resilience and sensitivity to diverse customer needs
• A commitment to continuous learning and improvement

It's desirable (but not essential) if you've used CRM software or worked in social housing before.

A performance based annual bonus + pension contributions matched up to 6%

Benefits and perks:

• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset

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