Service Desk Manager – Central London
London
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Our Client is a retail technology software company.
IT & Technology
17 hours ago Apply on WhatJobs
Service Desk Manager: ITIL Pro & 1st-3rd Line Support
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Free-Work UK in London is looking for a Service Desk Manager with 3–5 years of commercial helpdesk experience to lead the service desk function. You will manage 1st line triage and escalation to 2nd and 3rd line, troubleshoot issues, and ensure timely resolution while maintaining strong customer communication.
Based in Central London, the role offers a salary of £25K–£35K and opportunities to enhance ITIL-driven incident, problem and change processes in a fast-paced retail technology environment.
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