Customer Care Coordinator (Off-Plan Residential Sales)

Temporary Customer Care Coordinator - Temporary Contract, £130 to £150 Per Day – Acton

Contract: Temporary, starting ASAP supporting the development through its anticipated March/April completion period. Contract may be extended inline with completion dates

Start Date: ASAP

Location: Acton, West London

Rate: £135 to £155 per day dependant on Experience

Hours: Monday to Friday Site Based, 9am to 5:30pm

My client, a successful London property developer, is seeking a proactive and customer-focused Customer Experience Coordinator to support buyers through the precompletion process to move in for a prestigious off-plan residential development, with completions expected around March/April.

This is a fantastic opportunity for someone with exceptional communication and organisational skills to play a key role in delivering a seamless, positive customer journey as buyers prepare to move into their new homes.

The Role

You will act as a key point of contact for purchasers throughout the precompletion process, ensuring they receive clear, timely communication and an exceptional level of customer service. From issuing homeowner manuals and coordinating follow-up viewings to arranging appointments with interior designers, you will ensure every detail is managed efficiently and buyers feel supported at every stage.

Key Responsibilities

• Act as a key point of contact for purchasers, responding to enquiries promptly and professionally and providing regular updates throughout the customer journey.
• Support buyers in the lead-up to completion, ensuring they understand the process, key dates and next steps.
• Prepare and distribute homeowner manuals, property information packs and relevant documentation ahead of completion.
• Coordinate and book follow-up viewings for buyers, liaising with site teams to ensure appointments run smoothly.
• Arrange and manage appointments with interior designers and other relevant third parties.
• Proactively guide purchasers through each stage of the process, delivering a professional and personalised experience.
• Maintain accurate customer records, appointment schedules and communication logs.
• Handle customer queries efficiently, escalating any technical, property-related or completion issues to the relevant teams.
• Liaise closely with sales, development, construction and customer care teams to ensure a coordinated approach to customer service.

About You

• Previous experience in customer experience, residential sales or new homes or a similar customer coordination role.
• Excellent verbal and written communication skills, with the ability to communicate confidently and professionally with buyers.
• Highly organised, with strong attention to detail and the ability to manage multiple enquiries, appointments and deadlines simultaneously.
• A proactive and personable approach, with a genuine passion for delivering an exceptional customer experience.
• Confident liaising with a variety of stakeholders, including buyers, developers and third-party suppliers.
• Strong administrative skills and confidence using Microsoft Office and CRM systems.
• Able to work independently, use initiative and remain calm in a busy, customer-facing environment.

For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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