Business Support Officer (Experts at Hand)

Post Ref: CC025

Please note: Internal, at risk or redeployee applicants will be seen in the first instance.

Please note: Internal applicants applying for a secondment opportunity must have approval from their line manager before submitting an application.

Are you an organised, proactive and customer-focused administrator looking for a rewarding role where you can make a real difference?

Calderdale Council is seeking a highly motivated Business Support Officer to join our SEND & Inclusion Service, providing dedicated support to our innovative Experts at Hand Programme. This is an exciting opportunity to be part of a developing service that supports children and young people with Special Educational Needs and Disabilities (SEND), their families and the professionals who work alongside them

About the Role

As Business Support Officer, you will play an essential role in ensuring the smooth and effective operation of the Experts at Hand Programme. You will provide high-quality administrative and business support, helping colleagues, schools, families and partner agencies access timely information and services

Your responsibilities will include:

• Providing comprehensive administrative support to the Experts at Hand Programme.
• Producing letters, reports, spreadsheets and other documentation using Microsoft Office and specialist systems.
• Supporting schools, settings, families and professionals by providing information and guidance on SEND processes and services.
• Coordinating and maintaining accurate records and data systems.
• Assisting with financial administration processes, including purchase requests and invoice processing.
• Working collaboratively with colleagues and partners across education, health and social care services.

About You

We're looking for someone who:

• Has excellent administration and organisational skills.
• Can manage competing priorities and work effectively to deadlines.
• Has experience maintaining accurate records and databases
• Demonstrates excellent verbal and written communication skills.
• Is confident using Microsoft Office applications and business systems.
• Builds positive relationships with colleagues, families and professionals.
• Has an awareness of SEND and is passionate about improving outcomes for children and young people.

Why Join Calderdale?

This is an opportunity to join a supportive and ambitious SEND & Inclusion Service at a time of significant development and innovation.

We offer:

• Flexible hybrid working arrangements
• A friendly and supportive team environment.
• Access to learning and development opportunities.
• The chance to make a genuine difference to the lives of children, young people and families across Calderdale.

If you are motivated, organised and committed to delivering excellent customer service, we'd love to hear from you.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: Thursday 22nd October 2026

Interview Date: Thursday 12th November 2026

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.

We may utilise digital interview methods.

As part of our Vision ( we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

All applications are anonymised before being seen by the selection panel.

As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished - see guidance.

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