Customer Service Representative

About The Role

Customer Service Representative

Marshall Motor Group Loughton
£26,509 basic | OTE up to £28,000 with uncapped earning potential; 25 days’ annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 40 hours per week, Monday to Friday (8am–5pm or 9am–6pm)

Be the voice of a prestige brand and build a career where your people skills really shine. At Marshall Motor Group Loughton, we’re looking for a confident and enthusiastic Customer Service Representative to join our fast-paced Aftersales Contact Centre. This is a fantastic opportunity to represent one of the world’s most iconic brands while delivering outstanding service to our customers.

In this role:

• You’ll be the first point of contact for our Aftersales customers, handling inbound service, MOT and repair bookings, and answering general enquiries with professionalism and care.
• You’ll also make outbound calls to customers using our dealership database, checking in on their servicing needs, building rapport, and offering additional support or products.
• You’ll deliver a seamless customer journey that builds loyalty and trust.

We're looking for:

• Someone with previous experience in a customer service role, whether face-to-face or over the phone.
• Someone who is a confident communicator, who enjoys working in a target-driven environment and thrives on helping others.
• Someone with strong listening and influencing skills, able to convert enquiries into bookings while handling each interaction with care.
• Someone comfortable using multiple systems and databases, with high attention to detail.
• Most importantly, someone who’s positive, eager to learn, and ready to make a real impact as part of our team.

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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