SC Cleared IT Support Specialist

SC Cleared IT Support Specialist

6 Months

Fully on-site in Warton, Lancashire

£Market Rate (Inside IR35)

***Please note - Due to the nature of the role and the client, the selected candidate MUST HAVE Active SC Clearance AND be a British/Italian/Japanese citizen***

My client are looking for an experienced Local IT Support Specialist to provide dedicated, on-site Level 1 and Level 2 technical support within a major international Defence environment.

You will act as the primary on-site IT support contact, providing hands‑on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment.

Key Responsibilities

On-Site L1/L2 Technical Support

• Provide hands‑on Level 1 and Level 2 IT support to users, including walk-up and scheduled assistance.
• Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues.
• Log, manage and resolve incidents and service requests through ServiceNow.
• Ensure tickets are accurately documented and users receive regular updates.
• Resolve technical issues locally wherever possible, escalating more complex incidents when required.

Device Builds & Deployment

• Take ownership of the end-to-end laptop build, configuration and deployment process.
• Prepare and maintain pre-configured laptop stock to enable rapid replacement of faulty devices.
• Manage routine patches, updates and device maintenance.
• Coordinate hardware logistics, including the secure return of faulty equipment.

ServiceNow & Reporting

• Utilise ServiceNow to manage incidents, service requests and operational reporting.
• Produce reports and dashboards to provide visibility of local support performance.
• Identify opportunities to improve service delivery and operational efficiency.
• Work closely with the wider Service Operations team to ensure consistent support standards.

Essential Skills & Experience

• Active SC Security Clearance - Essential.
• Proven experience in an IT Service Desk, Desktop Support, Walk-up Tech Bar or L2 Support position.
• Strong hands‑on experience troubleshooting laptops, hardware, software and Windows operating systems.
• Practical experience building, configuring and deploying laptops.
• Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality.
• Experience managing incidents and service requests through an ITSM platform.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a fully on-site support environment.
• Flexibility to align with UK working hours when required.

Desirable

• ITIL Foundation certification or higher.
• Experience with device provisioning and near-zero-touch deployment processes.
• Experience supporting users within Defence or other highly secure environments.
• Experience working within international or multi-site IT support teams.
• Professional working proficiency in English alongside the relevant local language.

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