First-Line IT End-User Support Specialist

PTC Inc. in Cambridge is seeking an IT Associate End User Support Specialist to provide frontline technical assistance to employees, ensuring smooth operation of IT systems and applications.

You will troubleshoot hardware, software, and network issues, manage user accounts and access, and help maintain desktops, printers, and IT assets. The role emphasizes clear communication, problem solving, and adherence to security policies in a fast-paced environment.

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