Cleaning Services Manager

About the Role

The role sits within the Facilities and Estates Development department and holds responsibility for the day-to-day management of the Cleaning Services team. The post-holder oversees a 24/7 cleaning operation across the Club's sites, ensuring all areas are maintained to exceptional standards and that colleagues, visitors and customers have a clean, safe and welcoming environment. It is a varied, hands-on management position that combines leading, motivating and developing a team with oversight of budgets, supplies, contractors and compliance. The role works collaboratively with teams across the Club to develop forward-thinking approaches to cleaning services and to support wider initiatives such as waste management.

Key Responsibilities

• Manage the day-to-day operation of the Cleaning Services team, ensuring all areas are maintained to exceptional standards.
• Provide a clean, safe and welcoming environment for colleagues, visitors and customers.
• Oversee a 24/7 cleaning operation, coordinating staffing and shift cover.
• Manage cleaning schedules and carry out regular quality inspections.
• Lead, motivate and develop the team, creating a positive, professional and high-performing team culture.
• Ensure colleagues are appropriately trained in cleaning techniques, Health & Safety procedures, chemical use and the safe operation of cleaning equipment.
• Oversee budgets, cleaning supplies and equipment.
• Manage COSHH risk assessments, external contractors and agency staff.
• Work collaboratively with teams across the Club to develop forward-thinking approaches to cleaning services.
• Support wider initiatives, including waste management.

Required Experience & Qualifications

• Proven experience working in a supervisory or management role.
• Strong management skills and the ability to motivate a team, creating a positive, professional and high-performing team culture.
• Excellent attention to detail and a genuine commitment to maintaining exceptional standards of cleanliness and customer service.
• Comfortable managing competing priorities, working to tight deadlines and responding calmly and professionally to challenges as they arise.
• A good understanding of current Health & Safety legislation.
• Practical knowledge of cleaning machinery, chemical use and safe working practices.
• A full UK driving licence with access to a vehicle to travel between Club sites as and when required.
• Availability and willingness to work flexible hours as the Club requires, including evenings, weekends and other events hosted by the Club.

Workplace

• 40 hours per week
• Permanent contract
• Based at Bodymoor Heath Training Ground, with travel between Club sites as and when required

Salary

• Attractive Remuneration Package

Benefits & Perks

• A range of staff benefits, detailed in the Club's Staff Benefits booklet.

The Application Process

Applications are made by submitting a CV and answering a written question about the candidate's suitability for the role.

1. Upload a CV.
2. Answer a question outlining key skills, qualities and experience that make the candidate ideal for the role (400 words maximum).

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