The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities:
Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards.
Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM.
To comply at all times with the concierge processes and procedures and standards of work assigned to the property.
Establish a professional working relationship with all of the staff, occupiers and contractors at the property and be the first point of contact for the building.
Take ownership of monthly newsletter and events in reception, engagement in wider placemaking team.
Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records.
To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
To carefully complete all log reports that may be required by the employer or the building manager.
The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
To assist other employed staff, building occupiers and visitors in the event of an emergency.
To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
Skills
Ability to demonstrate good levels of customer service at all times.
Ability to work on own initiative and deal with demanding situations.
Honest and reliable work ethic.
Willingness to partake in on-site training for emergency procedures.
Excellent organisational, interpersonal and communication skills.
Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
Willingness to undertake additional training and career development.
Accurate record keeping with good attention to detail.
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