Experience in the investigation of customer feedback and complaints
Experience in multi-channel responses to customer feedback, including social media, googles reviews, letter writing and informal communication methods
Experience of complaint audits
An ability to deal with sensitive and controversial issues in a professional manner
Experience in working in partnership with colleagues and external stakeholders at an operational level
Experience in working alongside and influencing teams and processes to resolve complex issues
Experience in introducing or recommending new or improved services
An ability to continually seek improved ways of working and commits to achieving Value for Money
A DBS check will be required prior to employment.
Where will I be working?
This is a hybrid role, you will be required to attend at our Worcester office three times a week. On occasion, you may also need to visit customer homes as part of case investigations, which could be located anywhere within the geography of our housing stock. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.
What are some of our great benefits?
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Why join us?
This is an exciting opportunity to join a forward-thinking organisation committed to investing in people and places to build a stronger, more sustainable future.
For more information about this role, please find the attached job description or contact for more information.
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