Student Recruitment Administrator

South Bank Colleges is a vibrant and inclusive place to work, where staff are united by a shared ambition to transform lives through education. Rated Good by Ofsted in 2025, inspectors praised the college's "strong culture of inclusion" and the way staff "foster an understanding of diversity" across all campuses. Adult learning was rated Outstanding, and learners spoke of the college as "an integral part of their journey in life." With a broad curriculum offer, expert tutors and deep links to the local community and employers, South Bank Colleges is a rewarding environment for education professionals to thrive. We are seeking a welcoming, professional and results-driven Student Recruitment Administrator to oversee and drive the successful planning, execution, and delivery of key frontline initial point of contact services within South Bank Colleges. This role will be a permanent term time only position which will focus on managing the college switchboard and call centre activities, carrying out the effective handling of incoming telephone, email, face-to-face enquiries and other related primary first point of contact duties. As a Student Recruitment Administrator, the successful candidate will provide a professional and efficient administrative and customer-focused service, helping to attract, engage and support prospective students throughout the admissions and enrolment pipeline stages

The ideal candidate must have the following:

• Level 2 qualifications in English, Mathematics and ICT, with a 5-year currency
• Level 2 Information, Advice and Guidance (or willingness to achieve this qualification)
• Level 2 in Customer Service (or willingness to achieve this qualification)
• Experience of working in a further education institution, preferably including experience of initial contact activity, admissions and enrolment, student record systems and admissions systems
• Experience of working in an office environment using administrative systems, including Information Technology, with significant experience of using Microsoft Office packages to a high standard of quality and accuracy.
• Excellent organisational and time management skills; scheduling and prioritising multiple tasks with varying deadlines
• High level of literacy and numeracy, with excellent communication skills both written and verbal

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