Employee Benefits Administrator

EMPLOYEE BENEFITS ADMINISTRATOR - MANCHESTER

We are seeking an experienced Employee Benefits Administrator to join our clients' Employee Benefits team in Manchester. This role is ideal for someone who enjoys managing client portfolios, providing high-quality administrative and consultative support, and contributing to an outstanding employee benefits service.

About the role

As a Client Relationship Manager, you will work closely with a team of consultants to oversee a portfolio of client Employee Benefits. These may include Group Personal Pension (GPP), Group Life Assurance (GLA), Critical Illness Cover (CIC), Group Income Protection (GIP), Private Medical Insurance (PMI), Health Cash Plans (HCP), Dental Insurance, and Travel Insurance.

You will serve as a central point of contact for clients, ensuring their benefits are administered efficiently while assisting consultants in delivering tailored solutions.

Key responsibilities

• Managing and administering a portfolio of Employee Benefits clients
• Working alongside consultants to meet client needs, including attending client meetings when required
• Building and maintaining strong professional relationships with clients
• Managing client affairs promptly, accurately, and compliantly
• Planning and prioritising workload to meet agreed service levels
• Developing effective working relationships with colleagues and external partners

What we are looking for

• Experience in an employee benefits - related role
• Strong numeracy, literacy, and IT skills
• Excellent written and verbal communication abilities
• Proactive approach with the ability to work independently and collaboratively
• Positive attitude with the ability to perform well under pressure while maintaining accuracy and attention to detail

What success looks like

• Accurate and efficient administration of client portfolios
• Strong client relationships and consistently positive feedback
• Effective support for consultants and internal teams
• High attention to detail and commitment to excellent service

What we offer

Competitive salary and flexible benefits package, including:

• Group pension
• Life assurance
• Income protection
• Health cash plan
• Opportunities for professional development and career progression
• Hybrid working with flexibility to attend the office when required
• Participation in charity initiatives and social activities

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