Customer Service Administrator

Blandford Forum Source: WhatJobs

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We are currently looking for a Customer Service Coordinator to join the team within our Dorset Home Improvement Service Centre, based in Blandford Forum. Day to day you will carry out administration duties to enable both Minor & Major adaptations being completed under Dorset Council grants, and handle calls from our service users, family members and healthcare professionals to answer their queries. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

You will work in collaboration with other services provided by Dorset Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook’s policies and procedures.

The hours for Monday & Tuesday are set with a finish at 5pm to cover the needs of the business, but we can offer more flexibility on the remaining hours for the right candidate.

The Role:

Assist and manage incoming calls, answering any queries in a timely and professional manner
Processing Invoices from contractors
Monitoring shared inbox to answer queries and complete tasks required
Creating relevant documents required by our Major Adaptation Team
General administration that supports daily activities and duties

What are we looking for?

Strong experience in a similar busy and fast paced office environment
Experience with company invoices & processing
Excellent organisational skills with a keen eye for detail
Previous administration and diary management experience
Experience in prioritising and managing own workload effectively
Professional and confident manner on the telephone and through email
Competent IT skills with Microsoft Office programmes and ability to learn new systems
Previous telephone based customer service experience
Ability to work as part of a team and under your own initiative

What can we offer you?

An annual salary of £15,862.08
24 Hours Per Week - Monday to Wednesday, 8:30am - 5pm or Monday - Thursday 11am - 5pm
Company Pension Scheme
Life Assurance
A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

This role is working in a regulated activity and is subject to Social Media Screening and DBS disclosure.

24 Hours Per Week - Monday to Wednesday, 8:30am - 5pm or Monday - Thursday 11am - 5pm