Aftersales Manager

Kelso Source: WhatJobs

£48,000 basic

AFTERSALES MANAGER

Kelso | £48,000 basic + OTE £64,000 | Company car | Monday–Friday, 08:00–17:30

A senior aftersales opportunity for an experienced manager who wants responsibility for both Service and Parts, with a Monday-to-Friday working pattern and a package offering £64,000 OTE.

THE OPPORTUNITY

Pembrook Resourcing is recruiting an Aftersales Manager for an established franchised automotive retailer in Kelso.

You’ll take responsibility for the performance of the Service and Parts operation, leading the team, maintaining strong customer standards and ensuring the department delivers against its commercial objectives.

The package includes:

£48,000 basic salary, with some flexibility depending on experience
£64,000 OTE
Company car
Monday to Friday, 08:00–17:30
33 days’ annual leave including Bank Holidays
Healthcare cash plan
Employee vehicle discount schemes
Pension scheme including life cover
Internal and manufacturer training
Cycle to work scheme
Eyecare vouchers
Staff referral scheme

THE ROLE

You’ll have overall responsibility for the day-to-day leadership and performance of the aftersales operation, including:

Leading the Service and Parts teams against agreed commercial and operational targets
Managing departmental performance, costs, budgets and profitability
Maintaining strong levels of customer satisfaction and retention
Making effective use of people, resources and departmental capacity
Coaching and managing the team to maintain performance standards
Ensuring processes, administration and customer information are managed accurately
Identifying opportunities to improve performance and move the department forward
Working closely with the wider dealership management team

WHAT WE’RE LOOKING FOR

You’ll need:

Proven management experience within automotive aftersales or service
A strong track record of leading people and managing departmental performance
Good commercial understanding, including budgets, costs and profitability
Experience managing customer-service standards within an aftersales environment
The ability to coach, develop and performance-manage a team
A full UK driving licence
Experience within a franchised dealership environment would be useful, particularly where you’ve had responsibility across a sizeable aftersales operation.

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