Head of Customer Support: Deliver Excellence & Growth

LexisNexis Risk Solutions in Cardiff is seeking a Customer Support Team Lead to own both operational delivery and strategic improvements within the Customer Support function. You will lead a high-performing team while remaining hands-on, supporting customer requests and driving service excellence.

You will influence customer outcomes, enhance processes, and foster a culture built on trust, accountability and innovation, working with Product, Technology, Sales and other ops teams.

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