Aftersales Manager

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners.

We are on the lookout for anAftersales Manager to ensure the best post-sale care is delivered by the team at ourSnows Peugeot dealership based in Basingstoke .

TheAftersales Managerwill lead and manage the dealership’s Aftersales team to deliver profitability and customer satisfaction:

• Manage the Aftersales team ensuring all agreed customer service targets are met to maintain the brand experience
• Ensure that the Aftersales team work effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service
• Manages the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.

Have you got what it takes?

• High level of communication skills
• Good organisational and planning skills
• A desire to achieve challenging goals and targets
• Ability to make decisions
• Valid driving licence

What is in it for you?

• Full training and support to help you immerse yourself in the role and Snows values
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, service, and parts
• ‘Recommend a Friend’ and ‘Introducing a Customer’ scheme
• Life Assurance benefit
• Snows contributory pension scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows

Hours of work:

• Monday to Friday 08:00 - 18:00 (with 1 hour for lunch)

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