Head Door Supervisor

About The Role

Position: Head Door Supervisor – Albert’s Schloss Birmingham

Salary: £40,000 Contracted Per Annum (plus potential for paid overtime)

Schedule: 40-45 Hours Per Week

Contract Type: Full-Time Permanent

Are you a professional and dedicated Head Door Supervisor with a passion for Keeping People Safe?

At FGH Security we pride ourselves in our core values, they guideeverythingwe do. We are an organisation that believes in "LookingAfter Our Team", "Giving Something Back" and striving to be "Be Great Today, Better Tomorrow". We are looking for a new Head Door Supervisor who champions our values to join our team Keeping People Safe in Birmingham.

As a Head Door Supervisor, you will be responsible for overseeing the deployment and service delivery of the security team, monitoring venue targets, developing your team, and ultimately ensuring customers have a world class experience.

With 12 to 15 door supervisors under your lead, you’ll be the key player ensuring the safety and satisfaction of our clients.

To be considered for this role, you must have extensive experience in the night time economy and understand the significance of representing the client's brand while providing excellent customer service.

A minimum of 5 years experience managing security teams is required for this role.

Your main duties will include:

• Strategic oversight: Supervise the deployment and service delivery of our security team, maintaining vigilance over venue targets and ensuring an exceptional customer experience.
• Scheduling: Manage schedules and holidays, ensuring seamless coverage and operational efficiency.Receiving requests from General Managers atAlbert's Schloss and acting fast and accordingly.
• Equipment excellence: Take ownership of equipment maintenance, ordering, and accountability, from radios to incident books, ensuring readiness for any scenario.
• Incident resolution: Handle on-site incidents decisively, minimising escalation and swiftly restoring order.
• Recruitment leadership: Play a key role in selecting top-tier security talent, ensuring the best fit for our team.
• Training: Lead comprehensive onboarding and continuous training programs, fostering a culture of excellence and readiness.
• Customer meetings: The Head Door is expected to meet with the General Manager and Assistant General Manager 1x per week to review the previous week, plan the week ahead, order any equipment and review incidents.
• Performance evaluation: Conduct thorough assessments and appraisals to drive continuous improvement within our security team.

Requirements:

• SIA Door Supervision Licence.
• Experience working as a Door Supervisor in the night time economy (bars, pubs, clubs etc.).
• Minimum 5 years’ experience managing security teams.
• Full time availability.

About You:

• Great customer service skills.
• Excellent communication and interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.
• Ability to build a positive client relationship and deliver great customer service.

During screening you must be able to provide evidence of 5 year employment/education history and references promptly upon request.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

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