Customer Insights Analyst

Commercial Insight Analyst required for a global ecommerce SaaS business, with hybrid working, paying up to £41K + Bonus + Benefits

*This is a hybrid role with 2–3 days a week in the office, based in South Manchester.

This is ideal for a commercially minded Customer / Commercial Insight Analyst with around 1 - 2+ years' experience, who enjoys working with data, solving problems and understanding what drives business performance.

A role with genuine career opportunity, in a team where you'll be proactive and have the chance to make a real impact on business revenue

As Customer / Commercial Insight Analyst you'll work closely with the ecommerce trading team, being responsible for analysing commercial performance across multiple brands, bringing together data from different sources to understand what's working, what isn't, and where opportunities exist to improve revenue and profitability.

As Customer / Commercial Insight Analyst you'll need to get into the numbers, understand the different factors influencing performance, from customer behaviour and conversion rates through to marketing channels, pricing, discounts and booking fees, and turn that information into meaningful insights that help shape commercial decisions.

You'll be working with large, complex datasets, utilising Power BI, and Google Analytics, alongside established BI and Data Engineering teams. You'll also support budgeting, forecasting and commercial modelling, while developing reporting and visualisations that help the wider trading team understand performance.

Experience required:

• Around 1 or 2+ years' experience in a Commercial Analyst, ecommerce Analyst or similar retail or commercial analytical role, ideally within a B2C or ecommerce environment.
• Strong analytical and problem-solving skills, with the ability to work across multiple datasets and identify meaningful commercial insights.
• Hands‑on experience with Power BI, including reporting, SQL, data analysis and visualisation.
• Good Excel skills, with the confidence to manipulate, analyse and interpret data.
• Commercial awareness, particularly around revenue, profitability, customer behaviour, conversion rates and trading performance.
• An understanding of ecommerce, digital marketing channels and Google Analytics would be beneficial.
• Experience with Databricks, budgeting, forecasting or commercial modelling would be advantageous, but not essential
• Excellent communication skills, with the ability to explain findings and influence both technical and non-technical stakeholders.
• A naturally curious, self‑motivated approach, with the confidence to challenge assumptions, investigate problems and learn new technologies.

As Customer / Commercial Insight Analyst you will be someone who enjoys the analytical side of a commercial business, and importantly understands that the value isn't just in producing data, it's in understanding what the data is telling you and what can be done with it.

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