Resident Experience & Housing Complaints Lead

London Borough of Southwark Source: WhatJobs
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Haringey Council is seeking an experienced Customer Liaison Manager to lead the Housing Repairs Complaints Service, ensuring effective delivery of Stage 1 complaints, FOI requests, DSARs, and Ombudsman investigations.

You will provide strategic oversight of complaint handling, governance, and performance, coordinating with legal, information governance, and operational teams to drive service improvement and ensure statutory compliance.

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Full job description from WhatJobs. Apply for this role →

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