ECS Resource Group in Solihull is seeking a customer-focused Service Delivery Manager to own day-to-day service performance and relationships with B2B clients.
The role covers IT infrastructure, networking and managed services, with a hybrid work pattern (3 days in the office) and flexible core hours. You will lead service reviews, report on SLAs and drive service improvements. You will work closely with technical, sales and delivery teams to deliver the right outcomes for customers.
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