Business Manager

Plymouth Source: WhatJobs

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Location

Plymouth

About the job

Job summary

Do you have experience in building and motivating teams? Are you able to provide data and analytical insights to help inform business decisions? If so, wed love to hear from you! The Maritime and Coastguard Agency (MCA) are seeking a Business Manager within UK Technical Maritime Services Directorate (UKTMS). UKTMS inspects and surveys ships to ensure compliance with UK and international safety, security and environmental standards. It also certifies ships and seafarers, registers vessels on the UK Flag, and, with Coastguard teams, responds to marine pollution incidents. Survey & Inspection (S&I) part of UKTMS, supports the Governments strategy for Safer Ships, Cleaner Seas by carrying out consistent survey and inspection operations across two Divisions. Marine and Satellite Offices provide frontline services, supported by a National Business Unit managing financial transactions and reporting.

Our mission statement, that UKTMS embodies is; Safer Lives, Safer Ships, Cleaner Seas.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers

Job description

As Business Manager, youll be responsible for the smooth running of the Marine Office (MO) managing surveyor workloads, driving consistent Business Support, and ensuring alignment with national S&I priorities. Youll work closely with the Technical Manager (TM), S&I Business Partners and National Business Unit, whilst line managing Business Support staff to deliver high performance and promote continuous development. Youll also oversee all surveyor timesheet and expense activity for your MO, ensuring accurate approvals, reconciliation and financial compliance that keep our operations running efficiently.

The post-holder is responsible and accountable for leading on business related S&I matters within the Marine Office to assist the Divisional Area in fully contributing to achieving its annual target activities and Big Picture objectives.
Leading and mentoring the Business Support team within the Marine Office on business related administrative matters, and line managing the Business Support Manager within the Marine Office to ensure completion of PMRs; identifying training/development needs; and setting challenging, and relevant objectives aligned to the MCA Big Picture and to the annual activities that the Marine Office and Divisional Area must achieve.
Contributing to the management of the Marine Office Network by playing a full role in the National Management Group; co-chairing Marine Office Management meetings with the TM; working with the TM to lead on business support and management initiatives to steer cultural change within the Marine Office in order to implement the Agencys operational and transformational business objectives.
Providing advice to industry and the public in accordance with MCA policies, including being a point of contact for business related communications; contributing to the management, provision, and delivery of a first-class S&I service by the Marine Office to both customers and stakeholders of the Agencys maritime services; leading the Marine Office Business Support team to provide a high quality customer service experience that both meets and manages customer expectations; contributing in the delivery of a regulatory climate that is clear, consistent and supportive of the UK maritime industries.
Producing a Monthly Report for the Deputy Director which includes management information on volume of surveys booked with comparative year on year modelling; financial forecasting; surveyor utilization rates and progress against MO/National targets; forward look/risk modelling; stakeholder complaints/resolutions; and concerns arising, with suggestions for remedial action.

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