Travel Operations Executive

Manage day-to-day travel operations, coordinate with airline and hotel partners, and ensure flawless booking fulfilment for Trivoya customers.

Responsibilities

• Oversee end-to-end booking fulfilment for flights, hotels, and packages.
• Manage relationships with airline, hotel, and car rental suppliers.
• Resolve booking exceptions and customer escalations in a timely manner.
• Monitor real-time inventory availability and coordinate with suppliers.
• Generate weekly operations reports and KPI dashboards.
• Identify process improvement opportunities and implement SOPs.
• Coordinate with customer support and technology teams.

Requirements

• 2+ years in travel operations or a similar role at an OTA or airline.
• Working knowledge of GDS systems (Amadeus, Sabre, or Galileo).
• Strong organisational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and operational reporting tools.

Preferred Qualifications

• IATA certification or equivalent travel industry accreditation.
• Experience with Salesforce or similar CRM tools.

What We Offer

• Hybrid working arrangement (3 days in office).
• Annual travel benefit of £2,500.
• Private health insurance.
• Performance bonus up to 15%.
• Learning budget of £1,500/year.
• Team travel events and destination familiarisation trips.

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