Teleperformance SE in the United Kingdom is seeking an experienced Customer Service Team Leader to inspire and manage a busy team delivering service for a UK banking client. You will coach, develop and mentor Agents to achieve qualitative and quantitative targets while ensuring full compliance with client rules and procedures.
You will foster a customer-centric culture focused on NPS, AHT and operational efficiency, conduct regular 1:1s, oversee performance reviews, and handle absence and
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Birmingham
The successful candidate will be naturally results orientated with exceptional problem-solving skills.
West Midlands
The successful candidate will be naturally results orientated with exceptional problem-solving skills.
County Antrim
We're flexible on the days you chose to come to the office.
Down
We're flexible on the days you chose to come to the office.
Keighley, Bradford
Customer Service Team Leader (Out of Hours) Monday - Friday 17:00pm - 02:30am (we can be flexible of the start and finish times) This position would…
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